Teo C.

Issue Overview:Some players have reported a bug affecting a small number of users. Possible Causes:Connectivity Problems: Issues may arise due to Wi-Fi connectivity.Device-Specific Problems: Certai...

How Payments Work at SoftgamesAt Softgames, we prioritize your security and privacy. We do not handle or store any payment details, including credit card information.Payment Transactions through Fa...

Embracing In-Game Ads: Supporting Our Game TogetherAd Integration and Its RoleValuable Integration:In-game ads serve as a vital component in supporting and enhancing our gaming experience. They hel...

Progress Loss: Steps to Recover Your GameLosing Progress:In rare instances, some players have encountered progress loss, having to replay a previous level. This issue has been observed primarily on...

If your game crashes or freezes, don’t worry – it’s usually an easy fix with a few simple steps! Just choose your device or browser below for the right guide to help you out.  COMPUTER OR LAPTOP: 1...

Troubleshooting Loading Issues Experiencing difficulties with your game loading or getting stuck at the loading screen? Follow the steps below based on your device:For Computer / Laptop: Refresh a...

In-Game Ads: Potential Issues and SolutionsAd Source:In-game ads are sourced through Facebook's 3rd party ad network. These ads are made available to players based on various factors, including loc...

Resolving Ad Issues in the GameOptimal Gameplay on FacebookPlaying on Facebook Games Platform:Recommended Platform: To ensure the best experience, we encourage playing our game through the Facebook...

Sometimes, you might come across an ad that you can't close or skip right away. This can happen with certain types of ads. If you're stuck, just wait a minute and see if it closes on its own. If it...

We’ve heard from some of you that the number of ads feels a bit much, and we get it! Ads help keep the game free to play, but if they’re showing up more often than you’d like, there’s a way to redu...